FAQ

FAQ

1. Where is my order? 

We aim to dispatch all in-stock orders within 7 business days (excluding weekends).

If a product has a different shipping timeframe, this will be clearly stated in the product description.In these Cases shipping will start up to 2.5 weeks from the date of purchase.

Once your order ships, you’ll receive a confirmation email with tracking details.

2. What is your refund policy?

All sales made on 9ineDouble0we.com are final. We do not offer refunds or exchanges unless an error has been made on our part.

Any requested changes to your order must be submitted within 24 hours of placing it.

If the item(s) you receive are defective, damaged, or incorrect, please email us at 9ineDouble0we.com so we can review the issue and work to resolve it as quickly as possible.

3. Can I change or cancel my order?

We can only make changes or cancellations within 24 hours of your order being placed.
After this time, your order may already be in process and we can’t guarantee changes.

To request a change, email 9inedouble0we@gmail.com with your order number in the subject line

4. Do you offer returns or exchanges for size?

Because of our limited runs and the nature of our production, we’re unable to offer returns or exchanges for:

  • Wrong size ordered

  • Change of mind

  • General wear and tear

Please check the size guide carefully before ordering, or email us if you’re unsure about your size.

5. How do I care for my garments?

To keep your pieces looking fresh, we recommend:

  • Wash inside out on a cold or 30°C cycle

  • Avoid tumble drying – air dry flat where possible

  • Do not iron directly on prints or embroidery

Specific care instructions are also listed on the garment label and on the product page where available.